Questions & Answers
Answers to common questions about our tools and how to use them.
TikTok Shop sells products directly in-app via shoppable videos and LIVE. Who it suits and what supports it.
TikTok SEO makes videos findable in search via spoken and on-screen keywords, captions and hashtags. Why it earns lasting views.
An Instagram broadcast channel is one-to-many messaging that reaches followers directly, outside the feed. What it is good for.
Close Friends shares stories with a hand-picked list, not all followers. How creators use it for exclusive, personal content.
Instagram Notes are short DM-inbox text updates lasting about a day — a low-effort way to stay visible and prompt replies.
Instagram SEO makes your content findable in search — keywords in your name, bio, captions and alt text. How to use it.
2FA adds a second login step so a stolen password is not enough. Why every social account should have it, and how.
Protect your account with a strong unique password, 2FA, and caution around phishing and fake sponsorship DMs. Key steps.
A copyright strike penalises using content you lack rights to. How to avoid it with licensed, royalty-free or original media.
Copyrighted music is limited — personal use may be licensed, business use often is not. Use approved or royalty-free audio.
Posts are removed for rule breaks — copyright, banned content, misleading claims, or spam. How to find out why and appeal.
Appeal a suspension through the platform's official form, calmly and specifically. What helps, and what to avoid.
